QUESTIONS -AIR FORCE T-SHIRTS

AIR FORCE T-SHIRTS
QUESTIONS? OUR GUARANTEE CONTACT US SHOPPING CART AIR FORCE T-SHIRTS

Frequently Asked Questions

Return Policy

We are happy to do any exchanges that you require to make you happy with your purchase. If the only thing that will make you happy is a total refund, and there is nothing wrong with the shirts you just ordered, then there will be a percentage of your refund money withheld as a restocking fee. Shipping and Handling is never refundable.
Order TotalRestocking Fee
$1 - $1000%
$101 - $49920%
$500 - $99930%
$1000+50%

Did you know BRAND X has shirts for a cheaper price? / Yeah, these look nice now, but how will they look after a few washes?

You want your t-shirts to be long-lasting with bright designs that don't crack or fade. Well, that's what we provide. Our shirts are 100% cotton and preshrunk for convenience and quality.

The Shopping Cart Is Rejecting My Order?

The biggest complication that causes people to have rejected orders is because the entry field for billing information was not entered properly. This must match the billing information your credit company has on file. If you feel certain that your order should be going through, then go through the following steps:
  1. I know you just did this, but you should probably check it again! Look up the billing address on the card you're using and copy it directly into the billing address entry on your order form.
  2. Sometimes your banking information hasn't caught up yet if you've moved recently, so you might want to try using your previous address.
  3. You may just want to use a different card.
  4. If you don't have another working card and nothing else has worked, please call us TOLL FREE (for United States residents only) at 1-888-687-4478 between the Central Time hours of 9am to 6pm.

Can I please have my shirts printed on the backs?

We really do love happy customers around here, so we would love to put any shirt design you want on the backs of your purchases for free. You'll just need to alert us of this request in the comments of your order form upon completion of your shopping.

Why Can't I Get The Shirts I Want To Order To Appear In The Shopping Cart?

Shopping carts require something called "cookies" to be activated in your browser settings for the shopping carts to function properly. If you are unable to see the t-shirts you want to buy appear in the cart, then your security settings are far too high for Internet shopping. You will have to fix this. If you do not feel comfortable changing these settings, then all you have to do is call us! We are available to take your order over the phone from 9am to 6pm Central toll-free (US only) at 1-888-687-4478.

Tell me about your Privacy Policy.

Our Privacy Policy is pretty simple. We will only ever use the information you have given us to fulfill your order or contact you with any questions or problems that may arise with completing your order. That's it.

How long does it take for you to actually put my package in the mail?

There are so many companies out there that don't believe that fast shipping is important to their customers, but we know different. We don't sit on orders. In fact, we ship orders within a day of getting them in our system. Since we advance orders to production so quickly, you get your shirts very fast. It takes a day to advance your order and a day to move it through production. Your order then ships the same day it is made. We advance orders Monday thru Friday, 7am to 3pm CST. We don't work on holidays or weekends. If you buy something on one of the days we are away from the office (weekends and holidays), your purchase will be moved forward in our production the next business day. For instance, if your purchase something on a Saturday, it will be processed on Monday, and then placed in the postman's hands on Tuesday. When you order shirts, you can place a pretty solid bet that we're going to have everything we need to make your shirt and ship it out to your specifications. There are some scattered instances when something is not ready in our inventory and we must resupply ourselves. We do our very best to make sure everything is fully stocked, but if it isn't we will resupply right away. This may take up to two days, but we will send your order to you as soon as we have our stock in hand. Trust me, even if there is a supply issue we still have some of the fastest shipping this side of Amazon.com.

We have three shipping options available to you, so be sure to click on the option that best suits you if your need your shirts even faster than our already-fast shipping if you need them by a certain date.

We have Standard, Expedited, and Express Shipping available for everyone who orders within the Continental United States.

  1. Standard Shipping will take around 3-8 Postal Shipping Days.
  2. Expedited shipping will take 2 to 3 business days to arrive.
  3. Express Shipping is where you should turn for instances when you have to buy that perfect, last-minute gift. Your shirt will get there in time with this shipping speed, at just 1-2 working days.
VERY IMPORTANT If you are having your orders delivers to the states of Alaska or Hawaii, then your order will always be shipped via Priority U.S.P.S. Mail and will be delivered in FIVE to TEN business days. These delivery times are mere approximations, due to the fact that we cannot predict shipping delays associated with the U.S.P.S. or with stocking times when supplies are out. You can choose to give your e-mail address to us when you place your order, and we will e-mail the shipping info to you at the time your order ships. Sorry, but this service is unavailable for Alaska, Hawaii, and orders outside of the U.S.

We are very proud to offer our excellent products to the International customers in Norway, Canada, Sweden, Britain, North Ireland, New Zealand, Australia, Denmark, Finland, Germany, and The Netherlands. When you are ordering from outside of the U.S., your orders can take anywhere from 4 to 8 weeks for delivery...this is never truer than during the Christmas rush, so please take this into account when ordering. Please, please, please refrain from contacting us after your order has been only a week out of our doors, as this is far to soon to expect an International delivery. Even if you do contact us, we cannot locate your package for you once it has been Internationally shipped because we lose the ability to track orders overseas.

We are required by law to declare the complete value and contents of your International Order, even if your package is declared a "gift." If you are ordering from another country, outside of the U.S., then you may find that you have to pay customs fees on your order. You are responsible for these fees, and they are not included in the price of your order. If you have questions regarding this subject, then your best answers will come if you contact the Customs Office yourself.

If you are currently serving in the United States Armed Forces, then please allow me one moment to thank you sincerely for your service to this country. We are proud to ship our shirts to any APO/FPO Military Destination. We cannot use any other shipping options besides our Standard Shipping, as Military Addresses cannot be shipped to with the Expedited or Express Mail Service. We cannot know the exact time you will be getting your order from us, but please note that the above shipping speeds are not applicable for APO/FPO orders.

It will take THREE to FIVE work days for your shirts to get to you if you are having them sent to your PO BOX, because all PO BOX deliveries will be sent with United States Standard Mail.


How large is a large/how small is a small?

size chart

Our Quality Shows Through.

Sometimes, paying a couple of dollars more for something you want to last isn't a bad thing. A cheaper price usually means a cheaper product, and you'll find that all-too evident when ordering from other Internet retailers. We have seen the shirts that are sold on other websites, and the quality suffers because of their desire to drive the price of their shirts down. You can get one of these cheaper shirts, but be prepared to watch it fall to pieces after just a couple of wearings. We have a 100% Satisfaction Guarantee that proves our dedication to quality at this company. While we do sell slim fit t-shirts for those of you who prefer them, the rest of our product is made with 6.1 oz cotton tees. That's quality that you can feel.

How secure is the information kept when you get it from customers like me?

We have invested in securely backed server technology that makes it impossible for third-party individuals to see any of your private info. When you put a merchandise item in your cart, you are immediately taken to that secure server where even your purchases are kept private. You may order from us using our secure connection, or you can call us and place your order with a living, breathing customer service agent by dialing 1-888-687-4478 (Toll Free for U.S. Residents Only.) For those of you with questions about ordering who live outside of the United States of America, please direct your calls to 1-731-588-5690.

I would really love to get some shirts, but I don't feel comfortable giving out my credit card information on the Internet. Are there other payment options like money orders?

We most certainly accept money orders as a payment option, but you'll have to follow these instructions in order to pay with that method.
  1. The first order of business is deciding what to buy. Pick out what shirts you want to buy, what color you want them to be, and what size. E-mail us by CLICKING THIS with that information and indicating your desire to send in a Money Order via mail for your purchase.
  2. When we get your email, we will respond quickly with your total owed for that purchase. That includes the shipping and handling fees. This will be your invoice that includes the address to ship your payment to.
  3. Print out that email that we sent you that includes all of your costs, your shipping address, and your order. Mail that information in an envelope to the address we gave you and include your payment. We'll ship your shirts as soon as we get your letter in the mail!

WHEN YOU'RE FINISHED SHOPPING WITH US, DON'T FORGET TO CHECK OUT
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